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Shona Joy US

Returns are processed within 3&#x2013;7 business days of arriving at our US warehouse. Processing may take longer during sales or promotional periods.You&#x2019;ll receive an email notification once your return is complete.

Returns are processed within 3–7 business days of arriving at our US warehouse. Processing may take longer during sales or promotional periods. You’ll receive an email notification once your return is complete.

When will I get my refund?

Returns & Refunds

Who can I ask for help with my order?

How long does it take for you to answer my enquiry?

Where is your Customer Service Team based?

Contact Us

Can I cancel my order?

Can I edit or add anything to my order?

Can I change my shipping address?

How do I apply a Welcome Code to my order?

My discount  code isn't applying?

How long does it take to dispatch my order?

How much is shipping?

Will I be charged taxes and Duties?

Orders & Shiping

Where does Shona Joy ship from?

How long does delivery take?

How do I track my order?

Do I have to sign when my order is delivered?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Tracking & Delivery

Return Policy

How do I lodge a return?

How long do I have to return an item?

Can I return sale items?

Does Shona Joy cover the cost of returns?

Can I return items purchased during a promotional sale period?

I cant find my returns label

When will my return be processed?

What do I do if my item is faulty?

What do I do if I receive the wrong item in my order?

Do you offer refunds?

How long are store credits valid for?

How do I get my store credit?

How do I use my store credit?

Can I Apply More Than One Store Credit at Checkout?

Can I Use My Store Credit With a Discount Code?

Store Credits

Does Shona Joy Offer Exchanges?

What is an Instant Exchange?

What Happens If My Item Was Purchased Using a Discount?

What If My Exchange Item Costs More or Less?

How Long Will It Take to Receive My Exchange?

Can I exchange for a different style or colour?

Why does Refundid need my personal details?

Exchanges

What is Refundid?

Refundid

My item is out of stock, will you be restocking?

Can I order an item that’s only available on your Australian website?

Where can I try on Shona Joy garments?

How do I care for my Shona Joy garments?

How do I know my size?

What sizes do you offer?

Can I order a custom garment?

Products & Sizing

Where can I try on your Bridal garments?

Do you offer Bridal try-on appointments?

If I order multiple dresses in the same La Lune colourway, will they be exactly the same colour?

Bridal Concierge

When will I get my refund?Updated 3 months ago