Exchanges
Does Shona Joy Offer Exchanges?
US customers can request an instant exchange for online purchases.
What is an Instant Exchange?
An instant exchange lets you swap your item for a different size or style without waiting for your return to arrive. Exchange for the same item in a different size at the original price. Exchange for a different style using your exchange credit. The
What Happens If My Item Was Purchased Using a Discount?
If you exchange the same item in a different size, the original discounted price will be honoured. Only shipping costs, if applicable, will apply.
What If My Exchange Item Costs More or Less?
Higher value: You’ll be prompted to pay the difference using a credit or debit card. Lower value: The remaining balance will be refunded instantly.
How Long Will It Take to Receive My Exchange?
Instant Exchange orders are shipped within our usual dispatch timeframes using standard shipping. Tracking will be emailed once your new order has been dispatched. Express shipping is not available for exchange orders.
Can I exchange for a different style or colour?
Yes! To exchange for a different style or colour, lodge your return via the Refundid portal and select Instant Exchange. Choose “Different Item” as the exchange option and follow the prompts to apply your exchange credit. A new order will be created
Why does Refundid need my personal details?
Refundid is independent from retailers and, to comply with AML (Anti-Money Laundering) regulations, requires customers to verify their details through a secure process. For more information, see the Refundid Privacy Policy.