NEW ARRIVALS

SHOP

WEDDING

SALE

Shona Joy US

Orders placed Monday-Friday before 1pm (EST) will be dispatched the same day.All orders are shipped from our US warehouse. &#xA0;You&#x2019;ll receive an order confirmation email after purchase, followed by a shipping confirmation with tracking once your order has been dispatched.Public Holidays and weekendsOrders placed on weekends or Public Holidays will be processed within 24&#x2013;48 hours on the next business day.Sale Periods&#xA0;Please allow an additional 2&#x2013;5 business days for dispatch during sale periods.

Orders placed Monday-Friday before 1pm (EST) will be dispatched the same day. All orders are shipped from our US warehouse.  You’ll receive an order confirmation email after purchase, followed by a shipping confirmation with tracking once your order

How long does it take to dispatch my order?

Orders & Shiping

Who can I ask for help with my order?

How long does it take for you to answer my enquiry?

Where is your Customer Service Team based?

Contact Us

Can I cancel my order?

Can I edit or add anything to my order?

Can I change my shipping address?

How do I apply a Welcome Code to my order?

My discount  code isn't applying?

How much is shipping?

Will I be charged taxes and Duties?

Where does Shona Joy ship from?

How long does delivery take?

How do I track my order?

Do I have to sign when my order is delivered?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Tracking & Delivery

Return Policy

How do I lodge a return?

How long do I have to return an item?

Can I return sale items?

Does Shona Joy cover the cost of returns?

Can I return items purchased during a promotional sale period?

I cant find my returns label

When will my return be processed?

What do I do if my item is faulty?

What do I do if I receive the wrong item in my order?

Do you offer refunds?

When will I get my refund?

Returns & Refunds

How long are store credits valid for?

How do I get my store credit?

How do I use my store credit?

Can I Apply More Than One Store Credit at Checkout?

Can I Use My Store Credit With a Discount Code?

Store Credits

Does Shona Joy Offer Exchanges?

What is an Instant Exchange?

What Happens If My Item Was Purchased Using a Discount?

What If My Exchange Item Costs More or Less?

How Long Will It Take to Receive My Exchange?

Can I exchange for a different style or colour?

Why does Refundid need my personal details?

Exchanges

What is Refundid?

Refundid

My item is out of stock, will you be restocking?

Can I order an item that’s only available on your Australian website?

Where can I try on Shona Joy garments?

How do I care for my Shona Joy garments?

How do I know my size?

What sizes do you offer?

Can I order a custom garment?

Products & Sizing

Where can I try on your Bridal garments?

Do you offer Bridal try-on appointments?

If I order multiple dresses in the same La Lune colourway, will they be exactly the same colour?

Bridal Concierge

How long does it take to dispatch my order?Updated 3 months ago