Orders & Shiping
Can I cancel my order?
If you no longer wish to proceed with your order, please reach out via the live chat on our website, via email at [email protected], or call us on (+61) 2 9690 1002. Please note, we cannot always guarantee that our team will be able to action your
Can I edit or add anything to my order?
Please review your order carefully before checkout. Due to our fast-processing times, we’re unable to add, remove, or change items, including size changes, once an order has been placed.
Can I change my shipping address?
If you need to update your shipping address, please contact us via live chat, email [email protected], or call (+61) 2 9690 1002. We’ll do our best to help if there’s an address error. However, once an order has been packed and collected by the ca
How do I apply a Welcome Code to my order?
When you sign up for the Shona Joy newsletter, you’ll receive a 10% off welcome code for your first purchase. To use it, simply enter the code at checkout. Each code is valid for 30 days from the date it is issued and cannot be used with any other pr
My discount code isn't applying?
Discount codes can not be used with any other offer.Please check that the discount code you are trying to apply;. 1. Doesn't have a minimum spend, is valid,. 2. Can be applied to the item in your cart, and/or. 3. Doesn't has any other requirements in
How long does it take to dispatch my order?
Orders placed Monday-Friday before 1pm (EST) will be dispatched the same day. All orders are shipped from our US warehouse. You’ll receive an order confirmation email after purchase, followed by a shipping confirmation with tracking once your order
How much is shipping?
Next Day Delivery (excluding Alaska & Hawaii): Cost: US$39.95. Express Shipping: Free on all orders over US$495, or US$24.95 for orders below this amount. Standard Shipping: Free on orders over US$295, or US$9.95 for orders below this amount.
Will I be charged taxes and Duties?
State taxes in the US are determined at the state, county, and local levels, which means rates can vary by ZIP code or street address. Any applicable state taxes will be shown as a separate line item during checkout.