Tracking & Delivery
Where does Shona Joy ship from?
All US orders are shipped from our US warehouse located in Duluth, Georgia.
How long does delivery take?
Estimated delivery times are outlined below. Please note these are estimates only and may be subject to delays. Next Day Delivery (excluding Alaska & Hawaii): Delivered the next business day. Express Shipping: Delivered in 2–3 business days. Standard
How do I track my order?
Once we have processed your order, you will receive a shipping confirmation email with your tracking number and a link to the carrier's tracking page. Please note, tracking information may not be immediately available. Please allow up to 24 hours for
Do I have to sign when my order is delivered?
All orders are marked as Authority to Leave, so if no one is available to receive your parcel, the driver will leave it in a safe place at the delivery address. Please note that Shona Joy is not responsible for any lost, damaged, or stolen parcels du
What if my package gets lost or arrives damaged?
At Shona Joy, we aim to ensure every order arrives in perfect condition. If your order is lost in transit, please contact our Customer Care team with your order number and any relevant details. Our team will lodge an enquiry with the carrier and prov
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier may leave the parcel in a safe location. Please check around your property and with neighbours or building management. We also recommend confirming your shipping address in your order confirmati